Privacy Policy
Effective Date: December 5, 2025
1. Introduction
Sequel AI Ltd ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Promptax.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Profile information (company name, job title)
- Payment information (processed by our payment provider)
- Project content and code you create
- Communications with us (support requests, feedback)
2.2 Information Collected Automatically
- Usage data (features used, actions taken)
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Cookies and similar technologies (see Cookie Policy)
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments, questions, and requests
- Develop new features and services
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations
4. AI Processing
When you use Promptax, your inputs are processed by AI systems to generate code and provide suggestions. We may use anonymized and aggregated data to improve our AI models. We do not use your project code to train models without your explicit consent.
5. Information Sharing
We may share your information with:
- Service providers: Third parties who assist in operating our Service
- AI providers: For processing your requests (data is not retained by them)
- Legal compliance: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent where applicable
To exercise these rights, contact us at privacy@promptax.io.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.
10. Children's Privacy
The Service is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact our Data Protection Officer:
Sequel AI Ltd
128 City Road, London, EC1V 2NX
Email: privacy@promptax.io